I have a question about tickets.
Check our ticket faq’s on the Buy Tickets page.
I have lost something. Who should I contact?
The Information point on event day, or organizers Jubilee Fireworks thereafter on 01384 402266 or .
What times do the gates open?
Gates open at 2pm on Saturday 7th September 2019.
What time do the fireworks start?
The displays start at approximately 8.00apm, with typically a 10
minute break between each display for technical and safety checks.
Is there a meeting point?
Yes, there is an information point situation within the hall grounds near the gate into the spectator area.
Is there a drop off point?
Yes. It is clearly signposted on the road, and is shown as #10 on the interactive aerial map below.
Do I need to arrive early to get a good spot?
If you want to be at the front of the action, it is worthwhile arriving early in the day, but the main event will be seen from anywhere in the arena.
Is parking free?
Yes, we have a large car park next to the event arena.
Can I bring a coach, and do I need to reserve parking?
Yes you can bring a coach. We advise you to contact us via phone or email to arrange parking.
Are there camping facilities?
Not presently, but there are many local hotels and B&B’s nearby.
Can I arrive on foot?
Yes, although it is some distance. There is a drop-off point where you can enter the field on foot (shown on aerial photo below).
Is there an event programme?
There is a copy of the 2019 programme in the menu. We are currently working on the 2020 Festival of Fireworks programme which will be available to download soon.
Can I get access to my car once I have entered the event?
Yes. Please keep your ticket with you and see one of the ticket officials before you leave the arena. You must wear the wristband allocated to you at the ticket gate to re-enter the arena.
What should I bring to the event?
We suggest checking the weather forecast in case rain protection is needed, but remember to bring warm clothes as September nights can be chilly. Most spectators bring camping chairs. Money to buy food/ drinks, or bring your own. Please read the Safety notice on restricted items. A torch is always handy. And your ticket!
Are there toilets? Do any have disabled access?
Yes, there are plenty of toilets within the grounds, some with ramp access.
Are there disabled parking spaces?
Yes. Please call us on 01384 402266 and we will send you a parking permit.
I/ a member of my party is disabled. What is your access like? Do carers get in free?
We try to make the event as accessible as possible to all as much as possible, given the nature and location of the event. Due to the nature of the event all minors attending must be accompanied by a guardian. A guardian must be in possession of a full price adult ticket. Carers are deemed to be guardians and must also pay a full adult rate. Please note. Carers of adult patrons are not admitted free of charge. We sometimes offer concessions for recognised Carers but this is assessed on a case by case basis. If you wish to apply for a concession rate then this must be applied for in writing with supportive documents.
There is limited disabled access to the event location. The location is a private residence and as such has no legal obligation to provide disabled facilities. The terrain is flat with some pebbles and at least a 200 metre walk from the car park to the arena. We do provide some disabled facilities such as toilets and buggy to assist those with mobility issues. Due to crowd numbers there may be a wait for this facility. The facility is not guaranteed to be in operation at all times due to crowd numbers or other issues on the day. For any further information please contact firstname.lastname@example.org or ask event stewards on the day.